Terms and Conditions for Gardeners Surrey Quays
These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Surrey Quays to residential and commercial clients in the UK. By making a booking, the client agrees to these terms in full. The purpose of this document is to explain how bookings are accepted, how payments are handled, what happens if a service is cancelled or delayed, and how liability and waste responsibilities are managed. These terms apply to all routine and one-off gardening work, including maintenance, planting, pruning, clearing, lawn care, hedge work, and related outdoor services. They are intended to be fair, clear, and consistent with relevant UK consumer and environmental requirements.
In these terms, “we”, “us” and “our” refer to the gardening service provider, and “you” or “the client” refers to the person requesting or receiving the service. All services are provided subject to availability, site conditions, weather, and any access or safety limitations that may affect the work. If any part of these terms is not understood, the client should raise the matter before confirming a booking. The agreement between the parties begins once a booking has been accepted and continues until the agreed work has been completed and any outstanding amounts have been paid.
We aim to carry out every Surrey Quays gardening service with reasonable care and skill, but the exact scope of the work must always be agreed in advance. Any quote, estimate, or service description is based on the information available at the time and may change if the actual conditions differ from those described by the client. Where necessary, we may amend timings, staffing, or the work plan to ensure the service can be completed safely and to a professional standard.
Booking Process
A booking for gardening services in Surrey Quays may be made by phone, email, online enquiry, or any other communication channel we make available. A booking request does not become binding until we have confirmed acceptance. Confirmation may be given after we review the requested work, assess timing, and, where needed, inspect the site or receive suitable photographs or details from the client. We may refuse a booking if the work falls outside our service scope, if access is restricted, if the site is unsafe, or if we are unable to provide the required resources.When making a booking, the client must provide accurate and complete information about the property, the type of work required, access arrangements, parking limitations, any known hazards, pets, fragile surfaces, and any restrictions that might affect the gardener’s work. If the client gives incomplete or incorrect information and this results in extra time, extra materials, a change of equipment, or additional labour, we may adjust the price accordingly. The client is responsible for ensuring that the property is ready for the agreed appointment time and that someone authorised can give access if needed.
We may offer an initial estimate or fixed price for certain jobs, but this will normally be based on standard conditions. If the job changes materially after the booking is confirmed, we reserve the right to revise the quote before continuing. For example, additional overgrowth, hidden waste, unsafe structures, severe weather damage, or unexpected site obstacles may affect the schedule and cost. Any significant variation will be discussed with the client where reasonably possible before further work is undertaken.
Payments and Charges
All fees for Gardeners Surrey Quays are due in accordance with the price confirmed at booking or in the invoice issued after the work is completed. Unless otherwise agreed in writing, payment is required immediately upon completion for one-off domestic services, or within the stated invoice period for trade, commercial, or recurring maintenance arrangements. We may request a deposit for larger projects, repeat bookings, or materials that need to be purchased in advance. Deposits may be non-refundable where costs have already been incurred and the booking is later cancelled by the client.Prices may include labour, standard tools, and basic disposal where this has been agreed in advance, but they do not automatically include specialist waste removal, skip hire, permit costs, plant replacement, or materials unless specifically stated. If additional products or services are requested during the job, these may be charged separately. Any VAT or other applicable tax will be charged in line with UK law where relevant. The client remains responsible for making payment even if another person or managing agent requested the service on their behalf, unless we have expressly agreed otherwise.
Late or failed payments may result in suspended services, reminder charges, or recovery action where appropriate and lawful. We may also charge reasonable administrative costs for repeated missed appointments, cheque or bank payment failures, or unusually delayed settlement. Any dispute over an invoice must be raised promptly and in good faith. Undisputed amounts must still be paid by the due date. Nothing in these terms prevents us from seeking payment for work already carried out and materials already supplied.
Cancellations, Rescheduling, and Access Issues
If the client needs to cancel or reschedule a booking for Surrey Quays gardeners, reasonable notice should be given as soon as possible. Unless a different cancellation policy has been confirmed in writing, cancellations made with less than 24 hours’ notice may be subject to a charge, especially where labour has already been allocated, materials have been ordered, or travel arrangements have been made. For larger jobs or scheduled maintenance visits, a longer notice period may apply if stated in the quote or agreement.We may also need to cancel or rearrange an appointment due to weather conditions, staff illness, equipment failure, access problems, health and safety concerns, or circumstances beyond our control. In such cases, we will make reasonable efforts to offer an alternative date. We are not liable for indirect losses caused by a necessary rescheduling, provided we act reasonably and communicate the change as soon as practicable. If a visit cannot proceed because the property is inaccessible, locked, unsafe, or not ready for the agreed work, the appointment may still be charged in full or in part, depending on the circumstances and any time already spent.
Where a client asks us to leave the site before completion or declines to proceed after work has started, we may charge for all labour, travel, materials, and other costs reasonably incurred up to that point. If we determine that conditions at the property present a risk to people, property, or equipment, we reserve the right to stop work immediately. In that event, the client must pay for completed work and any unavoidable expenses, and we will not be responsible for delay caused by the unsafe condition.
Liability and Service Limits
We will perform our garden maintenance Surrey Quays services with reasonable care and skill and will take appropriate precautions to protect the property and our staff. However, gardening involves natural materials, uneven ground, hidden defects, sharp tools, and plant-related risks. To the fullest extent permitted by law, we are not liable for pre-existing damage, normal wear and tear, deterioration caused by weather, or issues arising from defects in soil, drainage, fencing, paving, irrigation, or structures that were not caused by us.Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from a service shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where a higher limit is required by law. We are not responsible for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
The client is responsible for securing valuables, fragile items, ornaments, pets, and any hidden services or hazards before work begins. If we are asked to move items, cut back growth close to structures, use tools near delicate features, or work on or around client-owned equipment, we will do so only on the basis that the client accepts the associated risks unless damage is caused by our negligence. Any claim for damage must be reported promptly and supported with reasonable detail so that it can be assessed fairly.
Waste, Green Waste, and Environmental Compliance
All garden waste produced during Surrey Quays gardening services must be managed in accordance with applicable UK waste regulations. Unless we have agreed to remove waste as part of the service, the client remains responsible for lawful disposal. If we do collect waste, it will be transported, stored, and transferred only in accordance with the relevant environmental rules and duty of care requirements. Waste will be handled in a way intended to reduce unnecessary environmental impact and to promote recycling or composting where practical.The client must tell us in advance about any waste that may require special handling, including treated timber, soil contamination, invasive species, hazardous materials, broken glass, or sharp debris. We do not accept responsibility for regulated waste that has not been declared before the work begins. If prohibited or hazardous waste is discovered unexpectedly, we may suspend the job until it is safely managed and a revised plan is agreed. Any extra charge caused by specialist removal, segregation, or third-party disposal will normally be borne by the client unless the issue arose from our own actions.
We may choose not to remove waste where doing so would require a licence, specialist vehicle, permit, or additional compliance that has not been arranged. In such cases, the client must ensure lawful disposal through an appropriate channel. The client must not ask us to dispose of waste illegally, leave waste in a public place, or mix controlled waste with ordinary green waste. We reserve the right to refuse any instruction that would breach environmental law or create a risk of unlawful disposal.
Client Responsibilities
To allow Gardeners Surrey Quays to deliver the service safely and efficiently, the client must ensure reasonable access to the property, water, electricity if needed, and any agreed parking or entry arrangements. The client must also disclose any known risks, such as broken paving, unstable walls, hidden cables, allergies, aggressive animals, protected trees, or areas under repair. If the client instructs us to proceed despite a known risk, we may require confirmation in writing before continuing.The client is responsible for obtaining any permissions, consents, or approvals required from landlords, managing agents, neighbours, freeholders, or local authorities. We may assist with information relevant to the job, but we do not accept responsibility for permissions that are required for the property or site unless we have expressly agreed to obtain them. If a booking cannot proceed because the required permission was not in place, the cancellation and payment provisions in these terms may apply.
We may use subcontractors or additional team members where necessary to complete the work safely and on time. Any person engaged on our behalf will be expected to follow the same service standards and legal obligations. We remain responsible for the work we agree to carry out, subject to these terms and the limits of liability set out above.
Governing Law and General Terms
These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force and effect.We may update these terms from time to time to reflect changes in law, business practice, or service requirements. The version in force at the time of booking will normally apply to that booking unless a change in law requires immediate implementation. No variation to these terms will be binding unless agreed in writing. Failure to enforce any part of these terms on one occasion does not mean that we waive the right to enforce it later.
By proceeding with a booking for gardeners in Surrey Quays or any related gardening service, the client confirms that they have read, understood, and agreed to these conditions. These terms are intended to provide a clear and fair framework for a professional service relationship and to ensure that all work is carried out with proper respect for safety, payment, and environmental responsibilities.